Terms and Conditions

Payments

Payments can be made through  

Credit Cards 
PayPal 
E-Wallets: GCash, GrabPay 
Online Banking: Unionbank, BPI, RCBC, Metrobank 
InstaPay: BDO, Coins.ph, Robinsons Bank, ING Bank, AUB, PNB, Maybank, Security Bank and more 
PHCH PayGate: BPI, RCBC, Robinsons Bank, Unionbank, and PSBank 
Over-the-Counter: 7-Eleven, Bayad, Cebuana, eCPay, ML, Robinsons, Palawan Pawnshop, SM, RD Pawnshop, Rural, DA5, Posible, USSC, Tambunting, Villarica, Petnet, and i2i 

We will validate all payments within 24 hours. All orders with pending payments will be placed on hold for 24 hours, after such period, the order will be automatically cancelled by the system. 

Shipping

We will observe the following schedule during the COVID-19 Alert Level 1: 

Metro Manila via Go Go Xpress – within 2 business days upon payment confirmation. 

Provincial areas via GoGo Xpress door-to-door delivery – within 5 to 7 business days upon payment confirmation (some locations may not be covered). 

Provincial areas via LBC – within 3 to 5 business days upon payment confirmation. Please check with the LBC nearest your area to confirm if they deliver door-to-door, some LBC branches allow pick-ups only. 

All items are carefully packed and secured before they are handed over to riders/couriers. Urban Gadgets will not be held liable for any damages or delays incurred by these 3rd party couriers. 

Non-Cancellation Policy

A non-cancellation policy is imposed when you purchase online through our website. Our E-Commerce staff are fervently working on a first come, first served basis for payment verification and waybill printing.  

Cancellations will not only disrupt this process, but it will also cause delays for serious buyers. Thus, we strongly recommend that you review the items in your cart before pushing through with the transaction. 

REFUNDS

We do not issue refunds for any reasons other than a damaged item that needs replacement for which we have run out of stock.  

All refunds will go through the payment method that you used for the transaction. We will process refund requests within five (5) business days; however, the payout date will depend on the payment method. 

IMPORTANT NOTE: We will require an unboxing video as supporting proof for refund requests of this nature. 

Item purchased: Bose Soundlink Mini Bluetooth Speaker Silver

• Amount: ₱13,000
• Purchase Date: June 25, 2020
• Order Release Date: September 30, 2020 

• A grace period of 72 hours (or 3 calendar days) will be given to customers.
• Failure to settle scheduled payments within the grace period will mean order cancellation.

Order will be considered “reserved” once 50% of the total amount has been settled.

Sample Computation for Reserved Order:

• Order Amount: ₱10,000
• Payments made: ₱5,000 (50%)
• Status: Reserved

Item/s and receipt will be shipped to the customer two (2) business days after the final payment has been verified by our Finance Team.

Orders under the Layaway Program may be cancelled or terminated due to non-payment.

• Payments made prior to termination of Layaway Program due to non-payment are refundable up to 40% of the amount deposited. 

Sample computation for cancelled order on Layaway:

• • Order Amount: ₱10,000
  • Amount Settled: ₱7,500
  • Refundable amount: ₱3,000
• A customer who wishes to cancel their order under the Layaway Program must send an email to admin@urbangadgets.ph.
• Refunds will be processed within five (5) business days and will be issued via check.
• Once an order under the Layaway program is cancelled, the reserved items will automatically be released for resale to the next customer in line.

• Should the reserved item reach its end-of-life, an upgrade will be given to the customer free of cost, provided that the SRP is of the same value.
• Additional fees will be charged to the customer to settle the price difference if the SRP of the replacement model is higher than the old model.

Our customer care team is available Mondays through Fridays from 9:00 AM to 5:00 PM.

Phone Number: +63 2 7 946 7259
Email: admin@urbangadgets.ph
Mobile: +63 917 318 1097
Facebook Messenger: http://m.me/urbangadgetsph

MANUFACTURER’S DEFECTS

Our products are carefully curated and picked from only the top brands in the world. However, we understand that defects do happen. In the rare event of a manufacturer’s defect, we will gladly accept exchanges within 7 days of receipt of product. Please reach us at the contact details below in the event you encounter a likely defect. We will walk you through some troubleshooting procedures and then have the product undergo technical evaluation in our office. Please note that manufacturer defect does not cover items that have clearly been damaged through improper use, negligence, or wear and tear. 

SALE ITEMS

Products with discounts of 50% or more are no longer covered by manufacturer’s warranty. 

DISCONTINUED BRANDS

The following brands that are on flush-out sale are no longer covered by warranty: 

Catalyst, House of Marley, Linearflux, Shiftcam, Swiss Mobility, SP Gadgets, Zerotech and Ztylus.

Effective January 1, 2020, Urban Gadgets has decided to no longer carry these brands to make room for more innovative products. However, if any of the aforementioned brands have been purchased on sale and have been found to be defective upon opening, you may choose to do one of these options: 

1. Reach out to the brand directly to have your warranty processed. 
2. Or send us a request for replacement so that we can issue store credits of the same amount.