Terms and Conditions
Online Ordering during the COVID-19 Alert Level 1
Customers may place their orders by purchasing products from our website.
- We only accept upfront payments through Credit Card or Paypal, DragonPay, GCash, GrabPay, BillEase and TendoPay.
- We ship orders within 2 business days after payment is validated.
- A No-Cancellation Policy will be imposed to ensure that we are able to prioritize and fulfill orders of serious buyers only.
If you need assistance with your online orders, kindly reach out to our E-Commerce Team and we will gladly assist you every step of the way.
Email: admin@urbangadgets.ph
Mobile: +63 917 318 1097
Facebook Messenger: http://m.me/urbangadgetsph
Payments
Payments can be made through Credit Card, Paypal, DragonPay, GCash, GrabPay, TendoPay, and Bank Transfer. Bank Transfers will be made through these bank accounts:
- BDO – Urban Gadgets PH 000390477079
- BPI – Urban Gadgets PH 4111000056
All payments made through Bank Transfer will be processed upon the customer’s completion of the Deposit Slip Form: https://www.urbangadgets.ph/deposit-slip/
We will validate all payments within 24 hours. All orders with pending payments will be placed on hold for 24 hours, after such period, the order will be automatically cancelled by the system.
Shipping
We will observe the following schedule during the COVID-19 Alert Level 2:
Metro Manila via Grab, Lalamove or Mr. Speedy – within 2 business days upon payment confirmation.
Provincial areas via LBC – within 3 to 5 business days upon payment confirmation. Please check with the LBC nearest your area to confirm if they deliver door-to-door, some LBC branches allow pick-ups only.
All items are carefully packed and secured before they are handed over to riders/couriers. Urban Gadgets will not be held liable for any damages or delays incurred by them, since we do not handle them directly.
Non-Cancellation Policy
A non-cancellation policy will be imposed for orders booked during the COVID-19 Alert Level 2. Our E-Commerce staff are fervently working on a first come, first served basis for payment verification and waybill printing. Cancellations will not only disrupt this process, it will also cause delays for serious buyers. Thus, we strongly recommend that you review the items in your cart before pushing through with the transaction.
REFUNDS
In rare cases of refunds, please allow at least five (5) business days for your refund request to be processed. All refunds will be issued via checks only.
Cash on Delivery
If you wish to purchase using COD, we recommend that you check out our stores at Lazada and Shopee or choose GoGo Xpress as shipping courier.
Orders via COD will be subject for review by Urban Gadgets PH. We reserve the right to decline orders if the order does not meet our review requirements. One of our staff will reach out to you within 24-48 hours to provide you feedback on the status of your COD request. Orders made via COD will be shipped Mondays and Thursdays. Urban Gadgets PH will attempt to deliver twice. Second failed attempt to deliver will mean that the order is cancelled. Once the customer accepts and opens the item’s packaging, the item is considered sold.
Layaway Program
The Layaway program enables customers to purchase products on zero percent installment over a period of three (3) months without the need to apply for a loan, and without the need for a credit card either. Similar to how traditional layaway programs work, the customer’s order will be reserved and it will be released two (2) business days after the final payment has been verified by our Finance Team.
- The layaway program is available for selected regular-priced items with SRP of ₱5,000 and up.
- To be eligible for the Layaway Program, the customer is required to settle a 25% deposit upon checking out on the website.
- The zero percent installment plan is payable in 3 months. Due date will be based on the purchase date.
Item purchased: Bose Soundlink Mini Bluetooth Speaker Silver
- Amount: ₱13,000
- Purchase Date: June 25, 2020
- Order Release Date: September 30, 2020
| Payment | Due Date | Percentage | Amount Due |
| Initial Deposit | June 25, 2020 | 25% | ₱3,250 |
| First month installment | July 25, 2020 | 25% | ₱3,250 |
| Second month installment | August 25, 2020 | 25% | ₱3,250 |
| Third month installment | Sept 25, 2020 | 25% | ₱3,250 |
| TOTAL | 100% | ₱13,000 |
- A grace period of 72 hours (or 3 calendar days) will be given to customers.
- Failure to settle scheduled payments within the grace period will mean order cancellation.
Order will be considered “reserved” once 50% of the total amount has been settled.
Sample Computation for Reserved Order:
- Order Amount: ₱10,000
- Payments made: ₱5,000 (50%)
- Status: Reserved
Item/s and receipt will be shipped to the customer two (2) business days after the final payment has been verified by our Finance Team.
Orders under the Layaway Program may be cancelled or terminated due to non-payment.
- Payments made prior to termination of Layaway Program due to non-payment are refundable up to 40% of the amount deposited.
Sample computation for cancelled order on Layaway:
-
- Order Amount: ₱10,000
- Amount Settled: ₱7,500
- Refundable amount: ₱3,000
- A customer who wishes to cancel their order under the Layaway Program must send an email to admin@urbangadgets.ph.
- Refunds will be processed within five (5) business days and will be issued via check.
- Once an order under the Layaway program is cancelled, the reserved items will automatically be released for resale to the next customer in line.
- Should the reserved item reach its end-of-life, an upgrade will be given to the customer free of cost, provided that the SRP is of the same value.
- Additional fees will be charged to the customer to settle the price difference if the SRP of the replacement model is higher than the old model.
Returns and Exchange
In order to keep costs down and continue to pass on these savings to our customers, we do not accept returns or exchanges on products without manufacturer’s defects. We encourage you to carefully select the items you purchase and we’re here to help you in your shopping experience to ensure you select the right product for you. Please don’t hesitate to contact us.
Our customer care team is available Mondays through Fridays from 9:00 AM to 5:00 PM.
Phone Number: +63 2 7 946 7259
Email: admin@urbangadgets.ph
Mobile: +63 917 318 1097
Facebook Messenger: http://m.me/urbangadgetsph
MANUFACTURER’S DEFECTS
Our products are carefully curated and picked from only the top brands in the world. However we understand that defects do happen. In the rare event of a manufacturer’s defect, we will gladly accept exchanges within 7 days of receipt of product. Please reach us at the contact details below in the event you encounter a likely defect. We will walk you through some troubleshooting procedures and then have the product undergo technical evaluation in our office. Please note that manufacturer defect does not cover items that have clearly been damaged through improper use, negligence, or wear and tear.
SALE ITEMS
Products with discounts of 50% or more are no longer covered by manufacturer’s warranty.
DISCONTINUED BRANDS
The following brands that are on flush-out sale are no longer covered by warranty:
Bluelounge, Catalyst, Element, Freevision, House of Marley, HP, Linearflux, Nitro, Philo, Shiftcam, Swiss Mobility, STM, SP Gadgets, Tribe, Zerotech and Ztylus.
Effective January 1, 2020, Urban Gadgets has decided to no longer carry these brands in order to make room for more innovative products. However, if any of the aforementioned brands have been purchased on sale and have been found to be defective upon opening, kindly send us a request so that we can issue store credits of the same amount.