Terms and Conditions

Online Ordering during the Modified Enhanced Community Quarantine

Customers may place their orders by purchasing products from our website.

1. We only accept upfront payments through Bank Transfer, Credit Card or Paypal, DragonPay, GCash, and TendoPay.
2. There may be delays in shipping due to the MECQ. Except for Insta360 Action Cameras, GoPro Hero8 Action Camera, and GoPro Max (that has same day shipping within Metro Manila), we will ship the rest of the orders 2 business days after payment is validated.
3. A No-Cancellation Policy will be imposed to ensure that we are able to prioritize and fulfill orders of serious buyers only.

If you need assistance with your online orders, kindly reach out to our E-Commerce Team and we will gladly assist you every step of the way.

Email: admin@urbangadgets.ph
Mobile: +63 917 318 1097
Facebook Messenger: http://m.me/urbangadgetsph

Payments

Payments can be made through Credit Card, Paypal, DragonPay, GCash, TendoPay, and Bank Transfer. Bank Transfers will be made through these bank accounts:

• BDO – Urban Gadgets PH 000390465860
• BPI – Urban Gadgets PH 4111-0000-21

All payments made through Bank Transfer will be processed upon the customer’s completion of the Deposit Slip Form: https://www.urbangadgets.ph/deposit-slip/ 

We will validate all payments within 24 hours. All orders with pending payments will be placed on hold for 72 hours, after such period, the order will be automatically cancelled by the system.

Shipping

We will observe the following schedule during the MECQ:

For Items on Hand

Insta 360 One-R Twin Edition
Insta360 One-R 4K Edition
Insta360 One-R 1 inch Edition
GoPro Hero8 Action Camera Black Edition
GoPro Max

All Other Products

Metro Manila via Grab Lalamove or Mr. Speedy – 2 business days upon payment confirmation
Provincial areas via LBC – 5 business days upon payment confirmation

Non-Cancellation Policy

A non-cancellation policy will be imposed for orders booked during the MECQ. Our E-Commerce staff are fervently working on a first come, first served basis for payment verification and waybill printing. Cancellations will not only disrupt this process, it will also cause delays for serious buyers. Thus, we strongly recommend that you review the items in your cart before pushing through with the transaction.

Returns and Exchange

SALE ITEMS

Products with discounts of 50% or more are no longer covered by manufacturer’s warranty.

MANUFACTURER’S DEFECT

Our products are carefully curated and picked from only the top brands in the world. However we understand that defects do happen. In the rare event of a manufacturer’s defect, we will gladly accept exchanges within 7 days of receipt of product. Please reach us at the contact details below in the event you encounter a likely defect. We will walk you through some troubleshooting procedures and then have the product undergo technical evaluation in our office. Please note that manufacturer defect does not cover items that have clearly been damaged through improper use, negligence, or wear and tear.

CONTACT DETAILS:

Phone Number: +63 2 7 946 7259
Mobile Number: +63 917 318 1097‬
Email Address: admin@urbangadgets.ph

NO DEFECTS

In order to keep costs down and continue to pass on these savings to our customers, we do not accept returns or exchanges on products without manufacturer’s defects. We encourage you to carefully select the items you purchase and we’re here to help you in your shopping experience to ensure you select the right product for you. Please don’t hesitate to contact us.

DISCONTINUED BRANDS

The following brands that are on flush-out sale are no longer covered by warranty:

Bluelounge, Catalyst, Element, Freevision, House of Marley, HP, Linearflux, Nitro, Philo, Shiftcam, Swiss Mobility, STM, SP Gadgets, Tribe, Zerotech and Ztylus.

Effective January 1, 2020, Urban Gadgets has decided to no longer carry these brands in order to make room for more innovative products. However, if any of the aforementioned brands have been purchased on sale and have been found to be defective upon opening, kindly send us a request so that we can issue store credits of the same amount.