Terms and Conditions


This page outlines the rules and guidelines for using our website and making purchases.

Making Your Purchase

Ordering with Us: When you place an order, you’re agreeing to our terms, which are designed to ensure a smooth shopping experience for everyone.

Payments: We accept various payment methods, all listed on our payment page. Remember, payments are upfront to help us process your order faster.

Getting Your Goods

Shipping: We ship your items within two business days after payment confirmation. Delivery times are estimates, aiming to get your products to you promptly.

Order Changes: Once your order is placed, we stick to a no-cancellation policy. This helps us keep our process efficient and fair for all customers.

Returns & Refunds

Returns & Exchanges: Got an issue? If it’s a manufacturer’s defect, reach out within seven days of receipt. We’re here to help guide you through the process.

Refunds: Limited to items that are damaged and cannot be replaced. Don’t forget, an unboxing video is your proof for us to help you swiftly.


Liability: We aim for your complete satisfaction but can’t be held liable for unforeseen issues like shipping delays or accidental damage post-delivery.

Changes to Terms: We may update these terms to keep up with our evolving service. We’ll make sure to keep you informed of any changes.


Terms and Conditions of Service

Welcome to Urban Gadgets PH. These Terms and Conditions (“Agreement”) govern the use of our website and the purchase of products therein. By placing an order, the customer (“You”) agrees to be bound by this Agreement, as well as any other policies referenced herein or available by hyperlink.

Order Placement and Payment

Acceptance of Orders: All orders are subject to acceptance by Urban Gadgets PH. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Payment Methods: Payment for all orders must be made in advance by the methods listed on our website. By submitting a payment, you affirmatively represent and warrant that you have the legal right to use the chosen payment method.

Shipping and Delivery

Shipping Policy: Orders are shipped within two (2) business days following the verification of payment. Delivery timelines are estimates and not guaranteed.

Risk of Loss: All items purchased from Urban Gadgets PH are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Cancellation, Returns, and Refunds

Cancellation Policy: Once an order is placed, it cannot be cancelled. This policy is in place to ensure the efficiency of our order fulfillment process.

Returns and Exchanges: Returns or exchanges are only accepted for items with manufacturer’s defects within seven (7) days from receipt of product. You must contact us for a preliminary assessment and comply with our return process, including any troubleshooting or technical evaluation we may require.

Refunds: Refunds are strictly limited to cases where an item is damaged and cannot be replaced, and are contingent upon the submission of an unboxing video as proof of the damage. Refund requests will be processed through the original payment method within five (5) business days from the acceptance of the refund request. The timing of the refund credit will depend upon the policies of the payment provider.

Limitation of Liability

Urban Gadgets PH shall not be liable for any special, consequential, indirect, incidental, punitive, or exemplary damages, including but not limited to, lost profits, lost data, and personal injury or property damage related to, in connection with, or otherwise resulting from any use of the services, even if Urban Gadgets PH has been advised of the possibility of such damages.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Philippines, without giving effect to any principles of conflicts of law.


Urban Gadgets PH reserves the right, at its sole discretion, to modify or replace these Terms at any time. It is your responsibility to check this Agreement periodically for changes.

Contact Information

For any inquiries or complaints regarding the service, please contact our customer service department:

Head Office Address: Unit I-209 Industria Mall Circulo Verde, Calle Industria, Bagumbayan, 1110 Quezon City, Philippines 

Email: admin@urbangadgets.ph
Phone Number: (02) 7946 7259
Mobile Number: +63 917 318 1097

You may also reach us through the following:

Facebook: https://www.facebook.com/Urbangadgetsph/
Messenger: https://m.me/urbangadgetsph
Instagram: https://instagram.com/urbangadgets_ph
ShopeeMall: https://shopee.ph/urbangadgets.ph
LazMall: https://www.lazada.com.ph/shop/urban-gadgets-ph/

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